Gaya APA

BELL, C, R., PATTERSON, J, R. (2009). Take Their Breath Away: How Imaginative Service Creates Devoted Customers / BELL, Chip R , PATTERSON, John R. . America: John Wiley and Sons.

Gaya MLA

BELL, Chip, R., PATTERSON, John, R.. "Take Their Breath Away: How Imaginative Service Creates Devoted Customers / BELL, Chip R , PATTERSON, John R.". America: John Wiley and Sons, 2009. Text.