Gaya APA
CHANDRA, G., FANDY, T.
(2016).
Service, Quality dan Satisfaction
.
Yogyakarta:
Andi Offset.
Gaya MLA
CHANDRA, Gregorius., FANDY, Tjiptono.
"Service, Quality dan Satisfaction".
Yogyakarta:
Andi Offset,
2016.
Text.