Gaya APA
KATSH, E., RIFKIN, J. (2001).
Online Dispute Resolution Resolving Conflicts in Cyberspace .
San Francisco:
Jossey-Bass.
Gaya MLA
KATSH, Ethan., RIFKIN, Janet.
"Online Dispute Resolution Resolving Conflicts in Cyberspace".
San Francisco:
Jossey-Bass,
2001.
Text.