Gaya APA
KASMIR, .
(2017).
Customer Services Excellent: Teori dan Praktik
(
Ed. 1 Cet. 1)
.
Jakarta:
Rajawali Pers.
Gaya MLA
KASMIR, .
"Customer Services Excellent: Teori dan Praktik".
Ed. 1 Cet. 1
Jakarta:
Rajawali Pers,
2017.
Text.