Gaya APA

GOETSCH, D, L., DAVIS, S, B. (1997). Quality Management : Introduction to Total Quality Management for Production, Processing, and Services (Ed. 3). New Jersey: Prentice Hall.

Gaya MLA

GOETSCH, David, L.., DAVIS, Stanley, B.. "Quality Management : Introduction to Total Quality Management for Production, Processing, and Services". Ed. 3 New Jersey: Prentice Hall, 1997. Text.